Authors:
Andreea Mihaela Hotea, Thomas Dippong
Volume 29, Issue 2;
Pages: 65-77; 2023
ISSN: 2069-0053 (print), Agroprint;
ISSN (online): 2068-9551
The purpose of this paper is to introduce 'H Catering', a catering company located in Romania. The aim of the quiz is to evaluate the catering company's services and to get feedback from current and future customers. The activity used quality management to sell products through a new catering concept. The own working strategy of 'H Catering' has several stages: supply of raw materials from supermarkets, processing, and preparation of preparations by employees, packaging of finished products, and finally delivery by company cars of the ordered products at home or at the location desired by the customer. For events, the order of serving dishes is cold appetizer, hot snack, soup, and finally the basic course. An original quiz was carried out using the Internet platform to identify the needs and opinions of customers. The results show that all participants chose H Catering because of its quality, reliability, and punctuality. According to the quiz results of a thousand respondents, 41% of them would rather have Romanian food for the event, and 79% think there should be a main course. Half of those attending chose not to eat fruits and vegetables. The presentation and taste of food should come first, according to most respondents. Notable statistics include that 94% of customers would recommend H Catering to a friend and 92% are satisfied with the service provided. Suggestions for improving the service include more advertising and offering international catering options. The decision to use this service is driven by price flexibility, convenience, and time constraints.
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